Support
We’re here to help you use the OrderDM app.
Contact
Email us at support@orderdmai.com — we reply on business days, usually within 1–2 business days.
In the app: the “?” (Help) button in the bottom-right corner answers questions about using the app.
Frequently asked questions
Not receiving the sign-in code?
The code arrives by email within a few seconds. Check your Spam or Promotions folder; if it isn’t there, request a new code after a minute.
How do I connect Instagram?
Settings → “Instagram connection” → “Connect Instagram”. The account must be professional (Business or Creator) and public. You sign in on Instagram itself — we never see your password.
The assistant isn’t replying to customers?
Check in order: Instagram is connected, the assistant isn’t paused (Settings → “Pause the assistant”), AI consent has been given (Settings → “AI assistant & privacy”), and the product has a price and the “Active” switch turned on.
How do I turn on order notifications?
Settings → “Notifications” → turn notifications on and allow them on your device.
How do I disconnect Instagram?
Settings → “Instagram connection” → “Disconnect Instagram” (owner only). The assistant stops replying immediately and the access token is deleted.
How do I delete my account?
Settings → “Account” → “Delete account”. Before you confirm, the app shows exactly what will be deleted. More: Data deletion.
How are AI and my data used?
Everything is described in the Privacy Policy. You give and withdraw AI consent in Settings → “AI assistant & privacy”.
About us
OrderDM is a trading name of ORDERDM.AI LTD, registered in England and Wales, company number 17395660, registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.